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Customers: Email us at customerservice@yosheanaturals.com, we will respond within business hours Monday-Saturday 8am-7pm EST. Please contact us within 3 days if there is a concern with your order, social media questions about orders will not be answered so PLEASE direct all issues to our email. If we do not respond within 24 hours, we did not get the email. In this case, reach out to us via social media. Please double check spelling and use an email address that you check regularly.